Shop Policies & FAQs

SHIPPING


Local pick up available in Kimberley and Cranbrook, BC. Upon completion of your order you will receive an email from me with address details of where you can pick up your order, based on the address that you input at checkout. 


Shipping costs are a flat rate based on Canada Post shipping rates across Canada. Orders will be processed and shipped within 3-5 business days. 

Standard shipping includes tracking and $100 insurance coverage. 

Custom order processing time will vary depending on intricacy of work and how many orders in the queue. If you are unsure if the product can be completed in the time frame needed, please email me to discuss.

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RETURNS

If you are unhappy with your product for any reason, I want to know. Please give me the opportunity to make it right. I guarantee my quality and hope that there is no need for your return. 


In the event that we can't come to an arrangement, returns are accepted within 14 days of purchase. Returned items must have tags still on and be returned in the original product packaging. They must have no visible signs of wear or use. Return shipping is the responsibility of the customer. Payment refund will be applied once returned item has been received and is deemed acceptable for return. 


All custom orders and sale items are final. 


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